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this is by far the worst experience we had over the entire course of our reno ๐ฅฒ
we went jb for furniture hunting & amongst our loots, we purchased 4 fans from ๐ญ๐๐ฆ๐ฉ๐จ๐ข ๐ฅ๐ข๐ ๐ก๐ญ๐ข๐ง๐
- 1x 60inch aeratron ceiling fan RM2149
- 1x 50inch aeratron ceiling fan RM1849
- 1x 48inch alkova ceiling fan RM579
- 1x vento fino3 corner fan RM1290
(we almost got switches from them but thankfully, our id advised us against it)
the whole purchase was smooth af
๐ฅฒ ๐ฌ๐จ ๐ฐ๐ก๐๐ญ ๐ก๐๐ฉ๐ฉ๐๐ง๐๐ โ
- our electrician installed the fans
- we noticed that the fans made a v noisy โclickingโ sound
- took videos & asked our ID if itโs normal
- ID dropped by & confirmed that itโs NOT NORMAL
(if only I can upload the video)
- contacted tampoi and asked for resolution, meanwhile contacted aeratron singapore to check if we can get their in house installer (we are willing to pay)
- electrician dropped by a second time to troubleshoot
- fans still made the โclickingโ sound
- tampoi took 3 days to reply (after double/ triple texting the sales associate)
- a friend dropped by and said, the fan sounded like itโs gna drop
- electrician came down again to try troubleshoot again w tampoi solution but fail, so we asked to uninstall it
- we engaged a โspecialised fan installerโ to help us
- the fan installer tried to troubleshoot using tampoi suggestion & also tried his way. nothing works. suggested us to bring it back for them to check
- we brought it back to tampoi after checking w them if we can do that
- tampoi in house technician heard the โclickingโ sound & they tried many ways to troubleshoot it. almost all the technicians came down to try lol & we were there for almost 3-4 hours j for them to troubleshoot wtf
โโโโโโโโโ
& itโs at this pt, we self concluded that the fan got issue ๐
โโโโโโโโโ
๐ ๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง ๐ ๐ข๐ฏ๐๐ง:
- changed a brand new bracket of the fan
we rejected it bcos they tried to troubleshoot w a brand new bracket & the sound still persist halp
๐ ๐ฐ๐ ๐๐ฌ๐ค๐๐ ๐๐จ๐ซ:
- partial refund
- exchanged to another fan of another model
๐ sales associate says boss dont allow lol
so we decided to talk to boss
& omfg ๐๐จ๐ฌ๐ฌ ๐ฐ๐๐ฌ ๐ซ๐ฎ๐๐ ๐๐:
- not giving us eye contact when we talk to him
- 1 min into the convo, he walked away & we had to follow him while we talked wtf? disrespectful much
- went to the troubleshoot area and tell the technician to โuse cable tieโ or โtapeโ so that it doesnโt have sound, telling us that that is the only solution โ๏ธ
- we demanded for a partial refund/ exchange. he said the og box is not avail so he canโt resell (???) smlj so he wanted to resell a faulty fan ๐ wow buy at your own risk guys โผ๏ธ
- we pushed more & he walked to his car & drove home โ๏ธ
this is the first time I heard where in amidst of a resolution, THE BOSS ACTL DROVE HOME โ๏ธ
business ethics below sea level
anyway, nothing is being solved yet.
we left our faulty fan there bcos wtf should we do w a faulty fan
alrighto,
sincerely hope you will AVOID THIS PLACE,
โ๏ธ de
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