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Hey frennsss!
I’ve worked at 2 different hotels for a veryyyyyy SHORT period of time… and honestly, I don’t think I’ll ever work in a hotel for awhile 😭
For each hotel I’ve worked at around 3 months (and quit after because I couldn’t take it) and it’s time to share with yall 😋
5🌟 Hotel :
This hotel had a better work environment between the 2. I worked under the Guest Relations Department but also had abit of exposure to In-Room Dining.
✅ Staff meal was provided
✅ Department Team are very friendly & nice 👍
✅ Job itself was manageable and fun for someone who never worked in hotel before
✅ Had E-Learning to learn about the service standard
✅ “Tour” of the hotel so I knew where was everything and if guest were to ask anything
❌ Uniform auntie was very rude and mean
❌ No proper guidance after awhile ( I kept shadowing my intern)
❌ Was told they couldn’t put me on schedule but employed a new PT???
❌ Got removed from groupchat without any notice
Overall rating : 4.7 ⭐️⭐️⭐️⭐️
4🌟 Hotel :
This hotel is abit more modern and gave me lots of learning experience. Since it’s a smaller hotel, I wasn’t just standing at the front-desk to do check-in and check-out but also other things like concierge and helping with their luggage.
✅ More learning opportunities ( not only check-in and check-out)
✅ System is more up-to-date
✅ Managers & duty managers were super nice and thorough when teaching
❌ No staff meals
❌ Operations team (people who im working with) were very toxic and 2 face and kept saying me when they didn’t really teach me properly
❌ Everyone had different SOP and expected me to do their way
❌ People kept disappearing to go on 🚬 break, sometimes left me by myself and I didn’t know what to do
❌ Just a very toxic team to work with (at least the ones who were attached with me)
Overall rating: 3.4 ⭐️⭐️⭐️
As a whole, working at a 4 and 5 star hotel really gave me lots of exposure to the type of service standard and how operations ran for a medium and big hotel. But as of right now, I wouldn’t consider working for a hotel again anytime soon 🫠🫠
~ raq
#Parttime #storytime #hotel #workenvironment #badexprience #accomodation #Lemon8Diary #review