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PLEASE DO NOT STAY IN THIS HOTEL IN JB

PLEASE DO NOT STAY IN THIS HOTEL IN JB

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PLEASE DO NOT STAY IN THIS HOTEL IN JB JPEG Download
PLEASE DO NOT STAY IN THIS HOTEL IN JB JPEG Download
PLEASE DO NOT STAY IN THIS HOTEL IN JB JPEG Download
PLEASE DO NOT STAY IN THIS HOTEL IN JB JPEG Download
PLEASE DO NOT STAY IN THIS HOTEL IN JB JPEG Download
PLEASE DO NOT STAY IN THIS HOTEL IN JB JPEG Download
PLEASE DO NOT STAY IN THIS HOTEL IN JB JPEG Download
PLEASE DO NOT STAY IN THIS HOTEL IN JB JPEG Download
PLEASE DO NOT STAY IN THIS HOTEL IN JB JPEG Download
PLEASE DO NOT STAY IN THIS HOTEL IN JB JPEG Download

My friend and i recently went jb for a 2d1n trip and chose to stay in this hotel called thistle johor bahru which is relatively near customs. they pride themselves as a resort in a city with pools that looked good in pictures etc.  and it was a 5 star hotel on google. reviews were not bad too and we decided on it. we paid 77.97 for a night on agoda. i noted that the hotel is currently undergoing renovation from 9-6 daily as stated on agoda. we arrived at about 730pm to check in, and here is where the first sus thing came, i asked what time does the billards room close since they stated billards room as one of their facilities provided to guests in Agoda. However, the receptionist told me we are only able to use the pool and gym. 

We proceeded to our room at level 8. Our first impression was that it was old, not well maintained, with many cracks, etc. Then, I saw a cockroach running across the room...... :) i called housekeeping and they say they will be sending somebody up and it took quite a while. when he came, he sprayed insecticide at many corners around the room and caught the cockroach with a cloth. the room then just smelt like strong insecticide. thus we went down to request a room change. and so we got a room change to a newly renovated room. when we got to the room, the first thing we saw was a huge bright red stain on the floor near the entrance. i called housekeeping again and they came and tried to remove the stain to no avail. thus we went down to request a room change again as we were very uncomfortable with the bright red stain. 

In the third room, some brown stains were seen on the bed sheets, blankets, carpets, and even the bathtub. However, we decided to just stick with it. During this whole process, the hotel receptionists did not apologize and did not offer any compensation other than the change of room. Not just the lack of apology, but the attitude of the receptionist was pretty rude, too. The TV was also kind of spoilt, and the pool was kind of dirty, too. 

On the good side, the gym was usable, although also old and under maintained. The lobby looks good, and the housekeeping staff is pretty polite. 

However, all in all we expected a better standard from a 5-star hotel. Both my friend and I thought it was a bad stay and would not recommend this hotel.

📍Address: Thistle Johor Bahru

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